FAQs

  • What are exfoliating soap sponges? 

Our exfoliating soap sponges are packed with highly fragranced soap. Our exfoliating soap sponges last up to 4 weeks when used daily. They lather up extremely well which makes them a great replacement of shower gel and other body wash products. his means it also reduces the amount of plastic we use too.  They are liquid free! A perfect solution for when you are packing your suitcases to go on holiday. All of our exfoliating sponges are handmade and hand wrapped. 

In the unlikely event that any irritation should occur, stop using immediately and seek medical advice. 

  • What is your turnaround time? 

All of our products are ready to order so will therefore be packed and posted as soon as possible.

You will only ever be able to order items which are in stock at the time of placing the order. 

  • When will I receive my order? 

All parcels will be posted by Hermes tracked standard delivery which is a 2-4 day service. 

You will be contacted at the time of dispatch with confirmation that your parcel is on its way and a tracking number. 

If you haven't received your parcel within 7 working days of the dispatch email, please contact us and we will be happy to help. 

  • What if my item arrives damaged, broken or part of my order is missing? 

Please inspect your order upon receival and contact us immediately if an item in your parcel is missing or damaged. We will then evaluate the situation and of course rectify any issues. 

  • Do you accept returns or cancellations? 

Unfortunately, we do not accept returns on items which are in a fully useable condition. 

  • How do I remove wax from my burner safely?

 Let the wax cool and harden. Reheat for a couple of minutes until the wax becomes soft, then, whilst wearing protective gloves, apply some gentle pressure to one side and simply pop it out.

Don't use any metal object to get the wax out of your burner as this can cause damage.

  • What are your tips on using a burner safely? 

Your electric burner will get hot during use, therefore don't leave them unattended. Keep out of reach of children and pets at ALL times. Don't move or touch your electric burner whilst the wax is hot. 

  • Do you deliver locally? 

Yes! We deliver to BL8 and BL9 postcodes for a £2 delivery charge. We will contact you to arrange drop off once your order has been made. 

  • Where are you based and can I pick up my order? 

Yes! We are based in Bury (BL8) and you are welcome to come and pick up your order. If you wish to do this, please select the collection option at checkout. 

Once you order has been made, we will contact you to arrange a time convenient for you to collect your order.